These Terms & Conditions govern any purchase, pre-order, subscription, or donation made through sylvaearth.com. By placing an order, you agree to them. Please also read our Refund Policy and Privacy Policy, which form part of this agreement.
1. Who we are
Sylva is operated by Dyami Kooijman, based in Alpedrinha, Castelo Branco, Portugal. See our Legal Notice for full operator details.
2. What you're buying — and what's optional
Your one-time planting fee (€50 Single Tree, €140 Family Grove, or €450 Legacy Forest) is, on its own, full and complete payment for a real tree, planted in the ground in Alpedrinha, Portugal, with its own tree number and a digital certificate in the name you choose. Nothing further is required from you to receive this.
Separately, you may choose to also add a recurring monthly contribution (€5, €12, or €35 depending on plan). This is entirely optional: it is presented as an unchecked, separate choice in the reservation form, is never added automatically, and is never required to complete your order or to have your tree planted. If added, it funds new land purchases and new tree planting for as long as it stays active, and can be cancelled at any time as described in Section 6. It has no effect on your tree.
2A. The 3-Month Plan Bundle
The reservation form may also offer a discounted bundle option for each plan: a reduced one-time planting fee (50% off) in exchange for committing to the monthly contribution described above for a minimum of 3 consecutive billing cycles from your purchase date. By selecting this option, you agree to keep the monthly contribution active for that minimum period. Your tree is planted on the same terms as Section 3 regardless of which option you choose, and cancelling the monthly contribution never affects it. We do not technically block cancellation before the 3-month minimum — we rely on customers honouring this commitment rather than enforcing it through a payment lock — but cancelling early is a breach of this agreement, and we may follow up directly if a bundle plan is cancelled before its minimum term.
3. Our planting commitment — a firm deadline, not an open-ended promise
We commit to planting your tree within 12 months of your purchase date. Sylva is currently in its pre-sale phase: your order helps fund the land and water infrastructure needed before planting can begin. We'll email you when your tree is planted.
This is a firm commitment, not a vague aspiration: if your tree has not been physically planted within 12 months of your purchase date, you are entitled to a full refund of your one-time fee, on request, with no questions asked and regardless of the standard 14-day window described in Section 4. See our Refund Policy for how to request this.
4. Right of withdrawal (EU/UK consumers)
If you are a consumer in the EU or UK, you have the right to withdraw from your order within 14 days of purchase, without giving any reason, under Directive 2011/83/EU. To withdraw, email hello@sylva.earth. If your tree has not yet been planted, you'll receive a full refund of the one-time fee.
Because planting is a service that cannot be undone once carried out, this right of withdrawal ends early — even within the 14 days — once we confirm your specific tree has been physically planted at your express request. This exception is set out here and confirmed again before you pay, in line with Article 16(a) of Directive 2011/83/EU.
The optional monthly contribution, if you choose to add it, is a separate, ongoing subscription and can be cancelled at any time as described in Section 6 — the 14-day withdrawal window applies only to the one-time fee.
5. Pre-sale status
Sylva is currently in its pre-sale phase, working toward the land and water infrastructure that planting depends on. No trees have been planted yet. This does not change the 12-month planting commitment in Section 3, which applies regardless of pre-sale progress.
6. Cancelling the optional monthly contribution
If you chose to add the optional monthly contribution, you can cancel it at any time at account.sylvaearth.com or by emailing hello@sylva.earth. Cancellation takes effect from your next billing date; we don't refund the period already paid for. Cancelling never affects your tree. If you selected the 3-Month Plan Bundle described in Section 2A, see that section for the minimum-term commitment that applies.
7. Delivery and fulfilment
You'll receive an order confirmation by email as soon as your order is placed. Once your tree is physically planted, we'll email you its tree number, your digital certificate, a photo of your tree and information about where it is planted. Site visits are not currently offered during the pre-sale, but are part of our long-term plan — see Our Plan.
8. Gifts
You can enter a recipient's name in the reservation form to have the certificate made out to them. The buyer remains responsible for payment and for the accuracy of the details provided.
9. Tree survival and our liability
We take reasonable, professional care in selecting species and planting methods suited to the land in Alpedrinha. However, we can't guarantee that any individual tree will survive events outside our reasonable control, such as extreme weather, drought, disease, pests, or wildfire. If a tree we planted dies within 12 months due to a cause within our control (such as a planting error), we will replant it at no extra cost to you. Beyond replanting in these circumstances, and except where the law does not allow liability to be limited, Sylva's liability for any single order is limited to the amount you paid for that order.
10. Changes to these terms
We may update these Terms from time to time as Sylva grows. Material changes will be posted on this page with an updated date, and significant changes affecting active subscriptions will be emailed to you in advance. The Terms that apply to your order are the ones in force when you placed it.
11. Governing law and disputes
These Terms are governed by the laws of Portugal. If you are an EU consumer, mandatory consumer-protection rules of your own country of residence may also apply and are not affected by this clause. Please contact us first at hello@sylva.earth — we'd always rather resolve things directly. You can also file a complaint through the Livro de Reclamações Eletrónico, or seek out-of-court resolution through a Portuguese consumer arbitration centre such as CNIACC (www.cniacc.pt). See our Legal Notice for details.
12. Contact
Questions about these Terms? Email hello@sylva.earth or message us on WhatsApp at +351 924 613 233.