⚠️ Template — have this reviewed alongside your Terms before launch, and set a real value for [X] business days below.
One-time planting fee (€50 / €140 / €450)
Before your tree is planted: you may request a full refund within 14 days of your order, no reason required, under the EU right of withdrawal (Directive 2011/83/EU). Contact hello@sylva.earth and we will refund you in full within [X] business days.
After your tree is planted: once we confirm your tree has physically been planted, the planting fee is non-refundable, since the service has been fully performed and cannot be undone — real money has already been spent on a real, living tree in your name. This exception is disclosed and agreed to at checkout.
If a tree dies within the first [X months] due to causes within our control (planting error, neglect), we will replant at no additional cost. [Replace with your real, operationally deliverable guarantee.]
Monthly land & planting subscription (€5 / €12 / €35 per month)
This is a separate, ongoing subscription that funds new land purchases and new tree planting — it is not tied to the 14-day window above. You can cancel anytime; cancelling stops future charges from your next billing date. We do not refund the current billing period once started. Your tree itself is never affected by cancelling — it stays planted in your name regardless.
Donations
One-time donations of any amount are non-refundable once processed, since funds are committed directly to land purchases and planting. Contact hello@sylva.earth with any questions about how your donation was used.
How to request a refund
Email hello@sylva.earth with your order name/email and the reason for your request. We aim to respond within [X] business days. Approved refunds are issued to your original payment method within 5–10 business days of approval.