This policy explains how refunds work for each type of payment on Sylva. It should be read alongside our Terms & Conditions.
One-time planting fee (€50 / €140 / €450)
Before your tree is planted: you can request a full refund within 14 days of your order, no reason needed, under the EU right of withdrawal. Email hello@sylva.earth with your order details and we'll confirm your refund within 14 days, processed back to your original payment method within 5–10 business days after that.
After your tree is planted: once we confirm your specific tree has been physically planted, the one-time fee becomes non-refundable. At that point the service has been fully carried out — real money has already gone into land, water, and planting a real, living tree in your name — and this exception is disclosed both here and again at checkout, in line with EU consumer law (Directive 2011/83/EU, Article 16(a)).
Our 12-month planting guarantee: we commit to planting your tree within 12 months of your purchase date. If your tree has not been planted within that time, you can request a full refund of your one-time fee at any point after the 12 months have passed, no questions asked — regardless of the standard 14-day window above. This applies until the day your tree is actually planted.
If your tree dies within 12 months of planting due to a cause within our control (for example a planting error), we'll replant it for you at no extra cost. Losses from causes outside our control — extreme weather, drought, disease, pests, wildfire — aren't covered by a refund or automatic replant, though we'll always tell you honestly what happened.
Optional monthly land & planting contribution (€5 / €12 / €35 per month)
This plan is entirely optional — it is never added automatically and is never required to complete your order or to have your tree planted. It's a separate, ongoing subscription, not covered by the 14-day window above, since it's not a single purchase but a recurring contribution you choose to keep active. You can cancel anytime from your dashboard or by emailing us; cancellation takes effect from your next billing date, and we don't refund the period already paid for. Cancelling never affects the tree already planted in your name — that part is permanent and yours regardless of what you do with the monthly plan.
Donations
One-time donations of any amount are non-refundable once processed, since the funds are committed directly and immediately to land purchases and planting costs. If you have questions about how a specific donation was used, email hello@sylva.earth — we're glad to explain.
Gifts
If you bought a tree as a gift, refund requests must come from the person who paid, using the same eligibility rules above based on whether that tree has been planted yet.
How to request a refund
Email hello@sylva.earth with the name and email used on your order, and the reason for your request. We aim to respond within 5 business days, and to complete approved refunds within 14 days of approval, paid back to your original payment method.
Questions
If anything here is unclear, message us on WhatsApp at +351 924 613 233 or email hello@sylva.earth — we'd rather talk it through than have you guess.